Matt Parker

Part-time from February 2021 to January 2025. Full-time since February 2025.

Support healthcare technology environments across PACS deployments, DR panel configuration, DICOM routing, hosted-service migrations, workstation and network troubleshooting, and customer escalation.

• Own issues from diagnosis through resolution, coordinating vendors, cutovers, documentation, and follow-up
• Turn recurring operational gaps into procedures, training content, and purpose-built software or automation
• Maintain practical security and data-handling discipline across customer support and migration work

Full-time. Overlapped with part-time work at Maven Imaging before the February 2025 transition.

Supported IT and broadcast equipment at a regional PBS station, including Grass Valley K2 video servers and teleprompters. Systems work covered Windows Server, Active Directory, DNS, on-premises Exchange, virtualization, endpoint management, Cisco networking, and user support.

• Supported Grass Valley K2 video servers, teleprompters, and other broadcast or audiovisual equipment alongside the station's IT infrastructure
• Implemented and maintained SCCM for 100+ Windows workstations, including imaging, application deployment, updates, and lifecycle work
• Documented systems and procedures, coordinated vendors and escalations, and supported broadcast servers and automation platforms

Supported multiple MSP client environments across Active Directory, Group Policy, DNS/DHCP, server refreshes, user onboarding, documentation, and 24/7 monitoring with escalation to senior administrators when needed.

• Managed IT operations across multiple MSP client environments with Active Directory, Group Policy, DNS, DHCP, endpoint security, and user support
• Performed 24/7/365 monitoring and coordinated escalation for outages and business-critical application failures
• Migrated legacy servers, onboarded and trained users, and created topology diagrams, network documentation, and knowledge-base guides